TERMS & CONDITIONS
ORDERS Purchasing from EvaBiancheria is a simple and safe operation. The Customer must view the collections, choose the product and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to the exclusive service and unmistakable style of EvaBiancheria, shopping will become a unique moment. To browse the proposals, simply select a CATEGORY and discover the selection of products from the main Italian and international brands offered by EvaBiancheria. Each product is accompanied by a descriptive sheet containing information on the model, price, composition, sizes and colors.
With ADD TO CART , the desired item is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, waiting for confirmation of the order. At any time you can add new purchases or, with the DELETE ITEM function, exclude those already selected. By clicking on the SHOPPING BAG link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are shown. Thanks to the WISHLIST function, you can compose, during shopping, a list of your favorite items that will then be stored in a reserved space, with the possibility of reviewing them whenever you want. Once you have made your choice, simply insert the selection made directly into the cart.
With SEND ORDER online shopping comes to an end. If you are already an EvaBiancheria Customer, simply enter your email and password, and the system will automatically recognize you. If it is your first visit to the EvaBiancheria online store, you must register on the site (by clicking on the REGISTRATION link), so as to enter the data needed for purchasing and shipping. Once registration is complete, the system will memorize the information and the Customer will be automatically recognized during subsequent visits.
The products purchased on EvaBiancheria are sold directly by EvaBiancheria
You can request any information from EvaBiancheria through our assistance services.
Remember that you can always contact EvaBiancheria via Email
For any other legal information, see the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.
Our trade policy
1. EvaBiancheria offers products for sale on EvaBiancheria and carries out its e-commerce activity exclusively towards its end users who are "consumers".
2. When we talk about "consumer" we mean any natural person who acts on EvaBiancheria for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on EvaBiancheria
3. In consideration of its commercial policy, EvaBiancheria reserves the right not to follow up on orders coming from subjects other than the "consumer" or in any case on orders that do not comply with its commercial policy.
4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on EvaBiancheria between EvaBiancheria users.
5. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than EvaBiancheria that are present on EvaBiancheria via links, banners or other hypertext connections.
6. EvaBiancheria reserves the right to cancel and/or delete any order for any reason (unavailability, data entry error, defective items). Obviously, the cancellation will be followed by the relative refund of the entire amount spent; refund that will be made with the same method with which the payment of the order was made.
Guarantees and indication of product prices
1. On EvaBiancheria, only luxury and premium brand products are offered for sale. These products are purchased directly from carefully selected retailers for their rigorous quality controls.
EvaBiancheria supplies itself, through the current collaboration, with Luxury Boutiques spread throughout the exclusively Italian territory; thanks to consolidated direct relationships (all authorized dealers)
The goods offered for sale on the EvaBiancheria website are not obtained exclusively from the owners of the brands, but from authorized dealers. EvaBiancheria declares that it is not an authorized dealer or agent of the brands sold on the website. All brands mentioned on the website are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such brands on the website does not suggest or imply that the respective owners have any affiliation or agreement with the website itself. Most of the brands present on the website and referring to products for sale on EvaBiancheria are famous brands and known to the general public and to every user of EvaBiancheria.
2. EvaBiancheria does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on EvaBiancheria within each product sheet. The images and colours of the products offered for sale on EvaBiancheria may however not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to change. Make sure of the final sale price before submitting the relevant order form. The variation of the sale price in increase or decrease is our unquestionable choice and can also occur a few seconds after you close the order.
5. EvaBiancheria, in the event of exercising your right of withdrawal, has the right to not accept the return of products that are missing the relevant tags or guarantee seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged.
6. Since this is a catalogue comparable by law to mail order sales, EvaBiancheria reserves the right to cancel orders and/or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred.
SHIPPING
Shipping is free throughout Italy
EvaBiancheria ships to Italy and all over the world only through the DHL express courier service. All goods shipped by EvaBiancheria are carefully packaged. Together with the shipped goods, EvaBiancheria will insert in the package (or where requested by email) the invoice indicating in detail the prices of the purchased items.
FREE INSURANCE
EvaBiancheria is covered in all shipments by a free insurance against theft and/or accidental damage. The insurance remains valid until the moment of delivery of the goods.
ORDER EVASION
All orders duly filled out and paid for will be processed within two working days: all shipments leave from EvaBiancheria, , only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturdays and Sundays will be processed the following Tuesday.
TRACK YOUR SHIPMENT ONLINE
EvaBiancheria offers its customers a shipping service that can be tracked at any time, thanks to the service made available by DHL. The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by DHL that will allow them to check the progress of their shipment at any time. Alternatively, they can always check the delivery status in real time in the "My Account" section of the site.
WORLDWIDE SHIPPING
Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipping is made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for Extra-EU or Extra-Schengen countries, not subject to VAT/TVA payment on the purchase price.
DELIVERY TIMES
Delivery times are dependent on the destination areas of the products. ITALY (DDP): shipping is approximately expected within 5/12 days from the order depending on the availability of our suppliers with delivery in the following three working days. European EU countries (DDP): delivery is approximately expected within three/five working days from shipping. European countries outside the EU (DDU): delivery is approximately expected within 5-7 working days from shipping. Rest of the World: delivery is approximately expected up to 7-10 days from shipping with Express Service.
DELIVERY CONDITIONS
Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery confirmation document. If the package appears to be tampered with or not intact, the Customer can sign the delivery confirmation document with reservations or refuse delivery. Any anomalies must be promptly reported to the local DHL Office and to EvaBiancheria, by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to EvaBiancheria will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to EvaBiancheria at the Customer's expense. In this case, EvaBiancheria will deduct this amount from any refund due to the Customer.