RETURN: Eva Biancheria guarantees full satisfaction with your purchase and if you have changed your mind, no problem. We are always available for returns, in the period indicated below.
You can decide to return any product purchased on evabiancheria.com within 14 days from the delivery date .
Returning is quick and easy with the assistance of Customer Service.
Here's how:
Contact Customer Service via the whatsapp button located on the bottom right of the website or send an email to info@evabiancheria.com with a communication to this effect, within 14 days from the date of receipt of the goods.
Make sure of the return conditions.
The right of withdrawal is subject to the following mandatory conditions:
The product is in the same condition that you received it with all tags attached;
The purchased product is in its entirety, complete in all its parts; it is not possible to exercise withdrawal only on part of the purchased product (e.g. sheet, pillowcases, etc.);
The product has not been used, washed or tampered with;
The product must be returned in its original packaging.
If your return does not meet the conditions listed above, the package will be sent back to you and no refund will be made.
Personalized or modified products with customizations are outside the return policies and excluded from any possibility of refund, except for errors on the part of our company.
The returned product must be delivered to the carrier within fourteen (14) days from when you communicated to the seller your decision to withdraw from the contract.
The product must not be damaged, modified or customized.
If the customer has taken advantage of free shipping thanks to our purchase amount thresholds, and wishes to return with expenses at our expense only a part of the purchase lower than the free shipping threshold. We will reserve the right to deduct the costs of the collection from the refund of the product.
We remind you that the products purchased are subject to the legal guarantee of conformity issued by the manufacturer pursuant to the relevant Community legislation. REFUND The entire amount paid to Evabiancheria for the purchase if you have decided to proceed with the return independently;
If the customer needs to receive assistance from our courier for the return, the entire amount spent for the purchase of the product will be refunded with the subtraction of the cost of the service.
The times for refund and return acceptance, barring warehouse overloads, are three (3) working days. Upon acceptance of the return and issuance of the refund, a notification of refund made will be sent via email, confirming everything.
Refund times may vary depending on the payment method chosen:
Credit Card : Our bank will refund you within 7 business days of receiving the return acceptance confirmation email. The time it takes for the refund to appear on your account depends on your card issuing institution.
For security reasons we cannot refund to a card other than the one used for purchase.
PayPal : the refund will be visible on your PayPal account within 24 hours of the return acceptance confirmation email.
Bank Transfer : the refund will be made by bank transfer to a bank or postal account to be indicated to customer service. The refunded amount will be visible on the statement within 10 working days from the Confirmation of Return Acceptance email.
Cash on delivery : the refund will be made by bank transfer to a bank or postal account to be indicated to Customer Service. The refunded amount will be visible on the statement within 10 working days from the email confirming acceptance of the return.